At Brillory, we strive to deliver your order quickly, safely, and efficiently. Every product you order from us is handled with great care and shipped through reliable logistics partners to ensure your experience is smooth from checkout to delivery.
This Shipping Policy outlines our order processing, delivery timelines, shipping costs, and other important details to give you complete transparency and confidence when shopping with us.

Order Confirmation

Once your order is successfully placed and payment has been confirmed, you will receive an email confirmation with your order details. This email serves as proof that we have received your order and are preparing it for dispatch.

Handling Time

Our standard handling time is 1 to 2 business days. During this period, we verify payment, perform quality checks, and carefully pack your items to ensure they arrive in perfect condition.
Orders placed after business hours or on weekends/public holidays will be processed the next business day.

Shipping Cost

We offer a flat shipping rate of $15 per order, regardless of quantity or destination within our supported regions. This charge covers packaging, insurance, and delivery costs.

There are no additional hidden fees or taxes applied at checkout — the price you see, plus the $15 shipping cost, is the total amount you pay.

Delivery Timeframes
Transit Time

After your order has been processed and shipped, it typically takes 3 to 6 business days for your package to reach you.
Please note that delivery times may vary depending on your location, customs clearance, and the courier’s operational schedule.

Total Estimated Delivery Time

The total delivery time is 4 to 8 business days, which includes both handling and transit time.
For example, if your order is processed in 1 day and your shipping takes 5 days, you can expect your order within 6 days total.

Order Tracking

As soon as your order has been shipped, you will receive a shipping confirmation email that includes your tracking number and a link to track your shipment.
Tracking updates may take 24–48 hours to appear online after dispatch, depending on the courier’s system.

We encourage customers to regularly check the tracking link for the latest updates on their delivery status.

Delivery Address Policy

Please ensure that your shipping address is complete and accurate before finalizing your order. We cannot modify addresses once an order is shipped, and incomplete or incorrect information may result in delays or undeliverable shipments.

If a package is returned due to an incorrect address, reshipping charges may apply. We are not responsible for delays caused by inaccurate or incomplete delivery details.

Shipping Carriers and Regions

We partner with reliable global and local courier companies to ensure timely and secure deliveries.
While we primarily ship across the United States, we may also serve select international destinations. Shipping times for international orders may vary depending on customs and import procedures.

Customs, Duties, and Taxes

At this time, Brillory does not charge any sales tax on your order.
However, for international deliveries, your local customs authorities may apply additional fees or import duties that are beyond our control. Customers are responsible for any such charges, if applicable.

Delivery Delays and Exceptions

While we aim to deliver within our stated timelines, delays may occasionally occur due to factors beyond our control — such as severe weather conditions, customs delays, or carrier disruptions.
We will always keep you informed in case of unexpected delays and work closely with our delivery partners to minimize any inconvenience.

Lost or Missing Packages

If your tracking shows that your package has been delivered but you have not received it, please check with your household members, neighbors, or local post office first.
If you still cannot locate the package, contact us at help@brillory.store
with your order number, and we will investigate the issue with the carrier.
While Brillory is not responsible for packages marked as “delivered” by the courier, we will do our best to assist you in resolving the situation.

Damaged Packages

We take great care to pack your order securely. However, if your product arrives damaged, please contact us within 48 hours of delivery with clear photos of the item and packaging. Our team will assess the situation and offer a suitable solution — such as a replacement or store credit — based on our Return & Refund Policy.

Undeliverable or Refused Packages

If a package is returned to us due to an incorrect address, failure to collect from the carrier, or refusal of delivery, the shipping cost will not be refunded.
You may request reshipment by paying a new shipping fee of $15 We recommend double-checking all shipping details before completing your purchase to avoid such issues.

Shipping Restrictions

We currently do not deliver to P.O. boxes, military bases (APO/FPO), or restricted zones. If an order is placed with an unsupported address type, our team will contact you to arrange an alternative delivery address.

Tracking and Communication

We aim for full transparency throughout the delivery process. Our team monitors shipments closely and will update you via email regarding any significant changes or delays.
If you have any concerns about your order’s progress, please reach out to us directly — we’re always here to help.

Contacting Us About Shipping

Our support team is available to answer all shipping-related questions or to help track your order. You can contact us via email or phone during business hours. We take every customer inquiry seriously and strive to provide timely, accurate updates.

Business Details

Business Name: Brillory
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Phone: +1 (424) 668 3041
Business Email: help@brillory.store
Business Address: 4314 E Fairmont Ave, Fresno, CA 93726, USA