Q1. What products does Brillory sell?
A. Brillory offers a range of women’s watches designed for daily wear and special occasions.

Q2. Do I need to create an account to make a purchase?
A. No. Our website allows purchases without creating an account. You can complete checkout as a guest using your preferred payment method.

Q3. How can I place an order?
A. Simply select your desired product, add it to the cart, and proceed to checkout. Fill in your shipping and billing details carefully, then confirm payment to complete your purchase.

Q4. What payment methods do you accept?
A. We accept Visa, MasterCard, American Express, Discover, and PayPal for all online transactions.

Q5. Is it safe to pay online at Brillory?
A. Yes. All payments are processed securely through encrypted payment gateways. Your payment information is not stored on our servers.

Q6. Do you charge sales tax?
A. No, we currently do not charge any sales tax. The only additional fee is the flat shipping cost of $16 per order.

Q7. How much is the shipping fee?
A. A fixed shipping charge of $15 is applied to every order, regardless of location within the United States.

Q8. Do you offer international shipping?
A. At this time, Brillory ships orders within the United States only.

Q9. What is your order handling time?
A. Orders are typically processed and packed within 1–2 business days after payment confirmation.

Q10. How long does delivery take?
A. Once shipped, the transit time is usually 3–6 business days, depending on the destination. The total estimated delivery time is 4–8 business days including handling.

Q11. Will I receive tracking information?
A. Yes. As soon as your order ships, a tracking number will be sent to your registered email address.

Q12. What should I do if I entered the wrong shipping address?
A. Please contact us immediately at help@brillory.store
with your order number and the correct address. If the order has not yet shipped, we will update it. Once shipped, we cannot modify the address.

Q13. Can I cancel my order after placing it?
A. Orders can only be canceled before shipment. Once an order has been processed or dispatched, it can no longer be canceled, but you may initiate a return after receiving the item.

Q14. What is your return policy?
A. Returns are accepted within 14 days of delivery, provided the item is unused, in original packaging, and with all accessories. Please contact our support team for authorization before returning any item.

Q15. Who is responsible for the return shipping label?
A. The customer is responsible for arranging and paying for the return shipping label. Brillory does not provide prepaid labels.

Q16. Do you accept exchanges?
A. Yes, exchanges are accepted within 14 days of delivery if the returned product meets eligibility requirements.

Q17. What if I receive a damaged or incorrect item?
A. If you receive a damaged or wrong item, contact us within 48 hours of delivery at help@brillory.store
with photos of the product and packaging. We will assist you with the replacement or return process.

Q18. How long does it take to process a return?
A. Once your returned item is received and inspected, processing usually takes 3 business days. You’ll receive an email update once the inspection is complete.

Q19. How do refunds work?
A. Approved refunds are issued to the original payment method used at checkout. Depending on your bank or payment provider, it may take 10 days for the amount to appear in your account.

Q20. What if my package is lost in transit?
A. If your tracking number shows no movement for several days or the item appears lost, please contact us. We’ll reach out to the courier to start an investigation and assist with resolution.

Q21. Do you offer warranty on your products?
A. All watches are inspected before shipment to ensure proper condition. Currently, we do not provide an extended or separate warranty policy.

Q22. Are your watches authentic?
A. All watches are sourced and shipped directly from our verified suppliers. Each item is new and inspected before dispatch.

Q23. Can I change my payment method after placing an order?
A. No. Once payment is completed, it cannot be modified. If you need to make changes, you may cancel (if unshipped) and reorder using your preferred method.

Q24. How can I contact customer support?
A. You can reach our customer service team by emailing help@brillory.store
or by calling +1 (424) 668 3041 during business hours.

Q25. What are your business hours?
A. Our support team operates Monday to Friday, 9:00 AM – 5:00 PM (GMT-05:00). Messages received after hours are handled the next business day.

Q26. Do you ship on weekends or holidays?
A. No. Orders are processed and shipped during regular business days only. Weekends and public holidays are not counted in handling or transit time.

Q27. Can I get a custom or bulk order?
A. At this time, we do not offer custom or wholesale orders. All available items are listed on our website.

Q28. How will I know if my order has been delivered?
A. Delivery is confirmed once the tracking shows “Delivered.” We recommend checking your mailbox, porch, or contacting your local courier if you cannot locate the package.

Q29. How do you handle customer data and privacy?
A. Customer information is handled according to our Privacy Policy. We collect only the data necessary to process orders and communicate updates. Personal details are never shared with unrelated third parties.

Business Details

Business Name: Brillory
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Phone: +1 (424) 668 3041
Business Email: help@brillory.store
Business Address: 4314 E Fairmont Ave, Fresno, CA 93726, USA