At Brillory, we believe in complete transparency and fairness when it comes to refunds. Our goal is to ensure that every customer feels confident and protected when shopping with us. This Refund Policy explains when and how refunds are issued, the method of reimbursement, processing timelines, and conditions that may apply.

Please note that this Refund Policy works in conjunction with our Return Policy, which outlines eligibility and return procedures.

Eligibility for Refunds

Refunds are only applicable for items that meet the return criteria outlined in our Return Policy. To qualify for a refund, the product must:

Be returned within 14 days of delivery,

Be in new, unused condition with all original packaging, tags, and accessories, and

Have been approved for return by our support team.

Any item returned without authorization, missing components, or showing signs of wear or damage may not be eligible for a refund.

Refund Approval Process

Once your returned item reaches our facility, it undergoes a thorough inspection to confirm its condition and eligibility.

If the return is approved, we will initiate a refund to your original payment method.

If the return is rejected due to damage, missing packaging, or violation of return conditions, you will be notified via email, and the item can be sent back to you at your expense.

All communications regarding refund approval or rejection will be sent to the email address associated with your order.

Refund Method

Refunds are always processed back to the original payment method used during checkout.
Depending on how you paid, refunds will appear as follows:

For credit/debit card payments (Visa, MasterCard, American Express, Discover): the refund will be credited to your card issuer.

For PayPal payments: the refund will appear in your PayPal account balance.

We do not issue cash, check, or third-party refunds under any circumstances.

Refund Timeline

Once your return has been received and approved, refund processing typically takes 7  days.
Please note that your bank or payment provider may take additional time to post the refunded amount to your account — this may vary depending on their internal processing times.

If you have not received your refund after 10 days from approval, please contact your bank or PayPal first to verify. If there are still issues, reach out to us at help@brillory.store
for assistance.

Shipping and Handling Fees

Shipping costs are non-refundable, except in cases where the return is due to an error on our part (such as receiving a wrong or defective item).
As outlined in our Return Policy, the return shipping label is the customer’s responsibility, and return postage is not covered by Brillory.

If you received free shipping through a special promotion, the equivalent shipping cost may be deducted from your refund if the return is not due to a fault on our part.

Partial Refunds

In some situations, only partial refunds may be granted. Examples include:

Items returned in used or incomplete condition,

Items missing original packaging, tags, or accessories,

Returns submitted beyond the 14-day period,

Items showing minor wear or handling marks.

Any such partial refund amount will be communicated clearly before processing, and the customer may choose whether to accept the partial refund or have the item returned.

Defective or Incorrect Items

If you receive a defective or incorrect product, please contact us within 48 hours of delivery. Include clear photos of the product, packaging, and order number. Once verified, you will be eligible for a full refund or a free replacement (depending on your preference).

In these cases, Brillory will bear all replacement or return shipping costs.

Refunds for Order Cancellations

If you wish to cancel your order, please do so before it ships. Orders can be canceled only during the 1–2 business day handling period.
Once your order has been shipped, it cannot be canceled. You may, however, request a return after receiving it, following the standard return process.

Refunds for canceled orders (before shipment) will be processed within 1–3 business days.

Non-Refundable Situations

We cannot issue refunds for:

Items returned after 14 days from delivery,

Products damaged by misuse, accident, or neglect,

Unauthorized or unapproved returns,

Items lost in return transit due to untracked shipping,

Clearance or final sale items (if marked as such at purchase).

Exchange Requests

If you prefer to exchange your item instead of receiving a refund, please let our support team know when initiating your return request. Exchanges are accepted within the same 14-day window, and we will process your exchange as soon as your returned product is approved.

If your exchange item is of higher value, you will need to pay the price difference before shipment.

How to Request a Refund

Contact Us:
Send an email to help@brillory.store
with your order number, reason for return, and photos (if applicable).

Receive Authorization:
Wait for our confirmation and instructions before shipping the item back.

Send the Item:
Ship your item using a trackable courier service, as the customer is responsible for the return label and shipping cost.

Inspection & Processing:
Once your return is received and inspected, we’ll notify you via email regarding your refund status.

Important Notes

All refunds are issued only after the returned product is physically received and inspected.

Refunds are made only to the original form of payment.

Refund processing may be delayed during peak seasons or public holidays, but we will always keep you informed.

We aim to resolve all refund requests with fairness, transparency, and respect for our customers.

Customer Satisfaction Commitment

At Brillory, customer satisfaction is the heart of our business. We take every request seriously and aim to handle all refunds promptly and fairly. If you have any concerns about your refund, please reach out — our team is always ready to help until the issue is fully resolved.

Business Details

Business Name: Brillory
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Phone: +1 (424) 668 3041
Business Email: help@brillory.store
Business Address: 4314 E Fairmont Ave, Fresno, CA 93726, USA